Contact

How to reach us

Email reaches the same people who build the site and maintain its data. Post works too, but is slower for anything time-sensitive.

Reporting a data correction

If a rate on this site does not match what the New York Fed published, please send:

1. The series: SOFR, TGCR, BGCR, EFFR, one of the SOFR Averages, or the SOFR Index.
2. The value date, and the page where you saw the figure.
3. The value we show and the value you expected, with where you found it, such as the New York Fed's rate page or its API.

We compare the figure with the New York Fed's record for that date. Keep in mind that the site shows a dated snapshot, so a print published after the "data through" date will not appear until the next refresh, and that SOFR for one business day is published the following morning. If the error is ours, we correct it and rebuild the affected pages.

If your question is about how the New York Fed arrived at a particular day's rate, rather than how we display it, the administrator accepts written queries at rateproduction@ny.frb.org.

Reporting a calculator bug

Calculator results depend on every input, so a bug report is most useful when we can reproduce it exactly. Include:

• The calculator's name or address.
• Every input you entered: amounts, margin, dates, day-count basis, lookback or shift settings, and any floor.
• The result you got and the result you expected, with how you arrived at the expected figure, for example a lender's statement or your own spreadsheet.
• Your browser and device, if the page failed to load or displayed incorrectly.

A difference against a loan statement is not always a bug. Agreements often specify their own rounding, observation periods or business-day rules, and the agreement governs. Tell us which conventions your contract uses and we can say whether the calculator supports them.

What to expect

We read every message, but we cannot promise a reply time. Reports with the details listed above are the easiest to act on. We cannot give advice on a specific loan, hedge or investment, and we cannot supply Term SOFR values.

We do not publish or share your message. How we handle the email address you write from is covered in the privacy policy.